Frequently Asked Questions

PLEASE READ THE FOLLOWING CAREFULLY PRIOR TO YOUR CASTLE DELIVERY

IF CASTLE CAN NOT BE DELIVERED ON DAY OF FUNCTION

DUE TO BELOW INFORMATION, FUNTIME CLOWNS ARE NOT HELD RESPONASABLE

ACCESS – If you cannot supply the access required then we may not be able to deliver your inflatable and full payment will be required.  Access requirements are listed below.

AREA REQUIRED – We advise that it is your reasonability to insure that you have the correct area required for the castle booked, as if it does not fit there will be no refund given, this also includes the height of the castle

If the inflatable needs to be delivered via stairs we will require an additional staff member to assist in order to get the inflatable safely to the set up area, an additional fee does apply, and advise customer to let our customer service team know prior to delivery of castle..

You should inform the office prior to the day that there will be stairs.  Again, we may not be able to deliver your inflatable and full payment will be required if we arrive and there are stairs of which we have not been informed.

There should also be clear access into your backyard i.e. no hot water heaters, air conditioner etc blocking our path – Please check that you have the minimum access required between the fence and side wall of your house!!

Allocated parking to be arranged when the driver drops off and picks up castle (eg cars to be cleared out of drive way for driver to reverse van)

What is the area needed?

We ask that your measurement to be double checked as all castles are different.

Mini Jump Castle             4.0m x 3.5m (Height 3.3m)

Min Monkey Castle           4.0m x 4.0m (Height 2.4m)

Plain Castle                       4.5m x 4.5m  (Height 4.3m)

Disney Castle                    4.5m x 4.5m (Height 4.3m)

Dora Castle                        4.5m x 4.5m (Height 4.3m)

Batman Castle                   5.0m x 5.0m (Height 4.3m)

Happy Birthday Combo    6.0m x 5.5 m (Height 5.0m)

Dinosaur Combo               6.0m x 5.5 m (Height 5.0m)

Module Combo                  6.0m x 5.5 m (Height 5.0m)

Elmo Combo                      6.5m x 6.0m (Height 5.0m)

 We advise that it is your reasonability to insure that you have the correct area required for the castle booked,  as if it does not fit there will be no refund given, We advise if the castle is going to go indoors or under an awning that height is to be measured as the castle is set up only once.

What surface can inflatables go on?

Grass, dirt, concrete, paving, asphalt etc – please advise at time of booking.

Can the inflatable be in contact with walls or trees?

No. The inflatable can suffer abrasion damage if it is in direct contact with branches or walls. When we deliver the inflatable we will place it so as to avoid contact with these damaging surfaces.

Who sets up the jumping castle?

The jumping castle will be set up and dismantled by a Funtime Clowns staff member.

Can we move the jumping castle during the hire period?

No, please do not attempt to move the jumping castle once set up due to safety requirements. “Penalties apply if castle is moved.” As damage to the castle may result.

Is power needed to operate the Jumping Castle?

YES, so if it’s not at home please double check with function centre if they have electricity outlet.

Do we need a supervisor if our function is at a public area

Yes, Funtime Clowns Supervisor must be booked if a castle is going to a public area and or event is open to the public.

How does the inflatable stay blown up?

The inflatable is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us.

How much access space is needed to get an inflatable in?

Approx 1 metre (3 feet) for most inflatable’s and 1.5 for the combo’s of side access

How long does it take to set up?

Around 10-15 minutes, depending on the site.

Is the set up time included in the hire time?

No. For example – if your booking starts at 1pm, we will have the inflatable ready before that time. On very rare occasions we may have it ready 5 minutes after your booking time. We do ask that you provide clear access to the driveway of your home as the inflatables are sometimes difficult to maneuver.

How many children can use the inflatable at the one time?

Mini Castle – No more than 8 children under 6 yrs of age

Medium Castle – No more than 12 children under 10 yrs of age

Combo’s  – No more than 10 children under 12 yrs of age

But this is also subject to the children and there behavior on the castle

What happens if it rains on the day?

Our castles (except Elmo & Mini Jump Jump) come with a permanent cover to protect the user from both sun and rain; this means you can keep having fun! In the event of strong winds or rain, Funtime Clowns reserve the right to cancel the booking if we feel safety will be compromised.

However if the weather is uncertain on the day, you are given the opportunity to cancel or proceed with the booking. If you proceed with the booking and it rains during the period of hire there will be no refunds and the castle will be dismantled immediately due to safety reasons.

How about if I want to cancel?

A $50.00 cancellation fee applies and if 24 hours prior to function the full amount will be payable. Cancellation must be made via phone & you must speak to the manager as the manager will give you a cancellation docket number.

If  the castle is cancelled on day due to event of rain or severe weather conditions your deposit will be refunded.

How is payment made and when?

$50.00 deposit must be made within 3 business days of receiving your confirmation/ tax invoice. Payments can be can be made via, Commonwealth Bank, PayPal, Net Banking, VISA or MASTERCARD (except Amex and Diners)

Followed by full payment by Tuesday prior to your event.

How long can I have the castle?

Usually 5 hour or 7 hour hire daily. Bookings within summer in a backyard can go till approximately 7.30pm. During the winter months, the days get shorter and it gets darker much earlier – bookings should be finished by 5.30pm the latest. We abide by the general rule that all bookings should finish prior to sunset which is, in fact, an Australian Amusement Association ruling for all backyard hire where we are not supervising.

Do you have insurance?

We wouldn’t be in business without it! We have $20,000,000 Public Liability and should you wish a copy of our Certificate of Currency, please ask your Entertainment Coordinator on booking.

What happens if we damage the inflatable?

If the damage is determined by us to be malicious then you will be liable to pay for all repairs and transport costs associated with having the inflatable repaired. If adults use a jumping castle that is not an adult castle, and it is damaged, then the above will also apply as these inflatables are specifically available for children only.

What else should I be aware of?

Please keep streamers, poppers, silly string etc away from any inflatable as they stain the vinyl. Face paint also stains the vinyl. Please make sure all children’s faces are completely dry prior to them jumping. You may also want to check that when children perspire the paint starts to run. Any streamer etc damage found on the inflatable at time of pick up or when we clean the inflatable over the seven days will result in an automatic charge of $500.00